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Scope Trakker is an incident tracking tool, used primarily for quality assurance purposes by software development teams. Scope Trakker can accomodate a wide range of tracking requirements, development team size and makeup, and geographically dispersed team members. Scope Trakker efficiently captures, tracks, and manages any type of incident and captures all states of transition from inception to resolution. You can choose to use a simplistic configuration, or take advantage of the extensive customization capabilities to support your specific process. Scope Trakker scales to support projects of any size. Its implementation on the world wide web ensures that all members of your team are tied into the defect and change tracking process.
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Flexible Incident Handling
Processes for handling software incidents (defects, enhancement requests, and other change requests) vary widely from organization to organization. Scope Trakker easily supports practically any process and can be customized and utilized in various ways to support your specific process.
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Full Lifecycle Tracking
Scope Trakker allows you to manage change across the entire lifecycle of your project. Once incidents are entered into the system, they are tracked from inception to resolution. At any moment, your team members can view the current status of any or all incidents. With up to the moment change management project managers can instantly assess the status of projects throughout the life cycle.
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o Track Incidents
o Assign Work Activities
o Full Project Status Review and Reporting
o Priority Management and Resource Leveling
o Authentication and Access Management
o Complete Team Communication
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Track incidents - Defects enhancements and change requests and their current status and history is tracked and available for review at any time, by team members according to authentication and access limitations.
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Assign work activities - One or more team members can be assigned to work on a particular incident. Same or different team members can be assigned to the various stages of an incident. For example, one member can be assigned to all stages of managing a incident or one member assigned to coding and another to testing, or two to coding and one to testing, etc. Scope Trakker’s flexibility allows you to assign activities according to your own process.
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Full Project Status Review and Reporting - As Scope Trakker manages the current status and history of each incident, review and reporting capabilities keep project managers informed of the status of projects. Scope Trakker can generate various management reports on demand. With Scope Trakker’s ability to capture statistical data, project managers can forecast resource and time requirements for future incidents and projects.
Priority Management and Resource Leveling - Project managers have full control of priorities for all incidents. Status reports can be organized based upon incident priority levels, resource assignment and other factors. Resource assignment reports provide instant access to resource utilization information and facilitates resource leveling activities by project managers.
Authentication and Access Management - Scope Trakker allows project managers to assign team members to various project activities. Access to every feature of Scope Trakker can be managed on a case by case basis. Team members may only view or update information to which they have been assigned. View and Update features are controlled individually.
Complete Team Communication - Scope Trakker’s built-in email generation features allow all team members to be informed with the up to the moment status of the project. As resources are assigned, or incidents are updated, email messages can be automatically generated to inform appropriate team members of the change. No manual intervention is required if the project manager enables this feature.
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